1500
reviews analysed in a single report
Spots what you’re too busy to see
Resty brings together your data on offers, bookings, payments and reviews. The assistant picks out recurring themes and suggests what to improve.
Reviews
Желток & Белок
Желток & БелокOverviewReview feed10AI report
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AI report on reviews
WeekMonthQuarterCustomSeptember 2026 · 1–30 September
1–30 September142 reviews
Anonymised data: review texts, paid items and visit times. No names, phone numbers, emails or card numbers.
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In brief
In September, guests left 142 reviews, 74% of them “Good”. They most often praise the syrniki, the eggs Benedict, the friendly staff and fast payment by QR code. The main complaints are long waits for food, coffee gone cold, and drinks from offers arriving late.
Since the last reportThe share of “Good” rose from 62% to 74%, and complaints about over-salted draniki have almost stopped. But more guests now mention long waits on Monday evenings.
What to do
1Add kitchen and floor staff on Mondays from 19:00 to 23:00: at those hours, shakshuka and draniki take up to 45 minutes.urgent
2Contact guests who rated their visit “Bad” because of long waits, and invite them to breakfast.urgent
3Serve coffee with the food, not before it: cappuccino and Raf go cold while guests wait for their meal.important
4Check the lavender Raf recipe. Guests say it’s too sweet.can wait
Praised24SyrnikiSoft, not too sweet, always warm#01a0624b#01a06710#01a071d4and 21 more
17Fast QR paymentBill paid in a minute, no waiter needed#01a07122#01a07cd3#01a085a3and 14 more
12Eggs BenedictRunny yolk, a great match for a flat white#01a06686#01a07607#01a07bcband 9 more
Complaints13Long waits for foodShakshuka and draniki take up to 45 minutes#01a0c5a0#01a0c97a#01a0c8c3and 10 more
8Cold coffeeCappuccino and Raf arrive barely warm#01a0c97a#01a0c932#01a0c2f4and 5 more
5Drinks from offersThe second cappuccino takes up to 20 minutes#01a0c3b2#01a0c524#01a0c57cand 2 more
Reviews, distilled
The assistant spots praise, complaints and recurring themes.
Your dining room in detail
Visit occasions, booking sources, visit length and occupancy.
A clear next step
Observations become hypotheses for your team to test.
What guests love. What stops them coming back
Get a summary of your reviews. Go from reading comments to tackling specific problems, faster.
- In brief: the highlights of the period and what’s changed since the last report.
- Praise and complaints: themes with the number of mentions.
- Review numbers on every theme lead straight to the reviews behind each finding.
Inside your dining room
See visit occasions, booking sources, visit length and occupancy. The assistant spots patterns, such as the hours when guests are most often unhappy.
- Occupancy by hour and day of the week.
- Occasions: birthdays, dates, meeting friends.
- Sources: Resty, phone, Instagram and Telegram.
A first visit starts the story
A guest joins your database with their first booking or their first visit with an offer from the Resty app. From then on, their profile builds a history: how often they come back, how long they stay, the occasion, and where each booking came from.
- Statuses: guest, regular, VIP, watch list and blocklist.
- Visits, cancellations and late arrivals, plus average visit length.
- Tags, notes and booking history are visible to the whole team.
- Sync with Bitrix24.
The next step, made clear
The assistant suggests what to go over with your team, which process to check and which hypothesis to test. The decision is always yours.
- Urgent, important or can wait: every item has a priority.
- Specific: the shift, the dish, the drink, the time.
Less guesswork. More decisions
Anonymised
No names, phone numbers or card numbers.
Check any finding
The numbers on each theme lead to the reviews it’s built on.
24SyrnikiSoft, not too sweet, always warm#01a0624b#01a06710#01a071d4and 21 more
Sales by table
Bills, average bill, tips and Resty payments for every table, over any period.
One-click export
Sales by table as XLSX, CSV or PDF.
How it works
Sales by table, analytics and your guest database update automatically in the admin panel. The Resty team prepares the AI report on your reviews.
The more Resty you use, the clearer the picture
Questions
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A summary of guest reviews for the period you choose: the key points in brief, what’s changed since the last report, what to do in order of priority, and what guests praise and complain about. Each theme links to the reviews it’s based on.
The Resty team builds the report at your request, for a week, a month, a quarter or your own dates. It usually takes no more than a minute.
Review texts, items paid for and visit times. No names, phone numbers, email addresses or card numbers.
Up to 1,500 reviews for the selected period.
Sales by table: bills, average bill, tips, payments and the Resty fee for each table, with export to XLSX, CSV and PDF. Guest analytics: guests and average party size from bookings, occupancy by hour and day, occasions and booking sources.
A guest is added when they book a table or visit with an offer from the Resty app. Each profile is tied to a phone number and holds visits, cancellations, late arrivals, status, tags and team notes.
Yes. The guest database syncs with Bitrix24.
No. But the more products you connect, the fuller the picture: payments bring bills and tips, booking brings occasions and occupancy, and reviews show what guests liked.
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